Support

24/7

24/7 support coverage
30

30+ tech specialists
1

Response within 1 hour

What you get with Cartrak Technical Support

Reliable, timely, and expert technical assistance to keep your GPS systems running smoothly and your business moving forward..

Expert Assistance Anytime

Access our team of GPS and telematics specialists for quick, accurrate solutions-whether it's device setup, troubleshooting, or platform guidance.
Fast, Multi-Channel Support

Get help via email, phone, live chat, or remote session, with respoonse times designed to minimize your downtime.
Resources & Continuous Updates

Benefit from step-by-step guides, video tutorials, and ongoing software/firmware updates to keep your system performing at its best.

CarTrak Customer Support

The CarTrak Customer Support Team connects our company with clients, delivering professional, efficient, and attentive service across the entire business lifecycle. We ensure smooth operations and reliable support for all credit risk management needs. Key Capabilities: 24/7 Multi-Channel Support: Phone, chat, email, and messaging platforms for device, system, and process inquiries. Full-Process Tracking: From order verification and installation to after-sales maintenance. Risk Resolution: Coordinate with technical and business teams to handle device or data issues quickly. Expert Guidance: Trained on all CarTrak products and workflows, providing precise advice and solutions. Highlights: Fast response times and structured issue handling Close collaboration across departments for efficient resolution Proven track record of low complaint rates and high client satisfaction Our team is dedicated to putting customers first, providing transparent, end-to-end support to help clients succeed while upholding responsible business practices.

Two-Tier Support for Faster, More Efficient Service

At CarTrak, we understand how important it is to get expert solutions that resolve your own or your clients’ challenges — especially the complex ones. That’s why we’ve built a two-tier system for handling all inquiries, ensuring comprehensive and timely technical support. Just send us your question, and we’ll take it from there — routing it directly to the right specialists. This streamlined approach helps cut response times and ensures every customer request is resolved quickly and effectively.